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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

  1. How do I create a boot disk?
  2. How do I format a floppy disk ?
  3. How do I Partition and Format a Master Hard Disk?
  4. How do I install an operating system?
  5. What is the BIOS?
  6. What is O/S degradation?

How do I create a boot disk?

Windows 95, 98, 2000

Note: You may need your original operating system CD to run this program.

Step 1. Start > Settings > Control Panel > Add/Remove Programs > Startup Disk (Tab) and then Create Disk. 

(The floppy disk will be formatted in the process, so make sure it does not contain any valuable information!)

Purpose of a boot disk.... If there is a problem with the operating system, many times you can fix this problem by booting into DOS and repairing a file. (The BIOS should be set to boot from the floppy drive first and then the hard drive or CD) If help is needed with this process please contact our tech support department.

 

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How do I format a floppy disk?

Windows 95, 98, 2000

(Insert the floppy to be formatted) - Note: all information on that floppy will be lost! Double click on My Computer > Right click on the A Drive >  Format

If the floppy is to be "bootable" Go to Start > Programs > MS Dos Prompt and type "sys a:" (without the quotes)

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How to Partition and Format a Master Hard Disk

So you have decided to install a larger hard drive in your machine and just want to put a brand new operating system on it! (IF you are NOT worried about transferring any information.) This procedure can get complicated for the average user IF there is information that you want to transfer over and should be left to a more knowledgeable technician.

Here are some tips to get the hard drive into a state to accept that O/S.

Your BIOS should be set to boot from floppy, then hard drive and then CD

Insert and boot from your floppy disk. (It should boot to an A: prompt)
Type fdisk and enter. Say Yes to large disk support. Note: Some older systems may have a problem using partitions over 8GB. If that is the case contact our tech support department.

If this is a brand new hard drive... use option 1 to create a new partition and set it active. (Follow the prompts)

Reboot with the boot disk again. 

Then type "format c: /s" (without the quotes) It will ask you to confirm your decision as all info on the disk will be lost)

When that completes, you should be able to remove the floppy and boot again. This time you should boot to a C: prompt

The next step is to install the operating system that will be discussed in our next topic.

Note: There are a few variables that can possibly hang you up in this process, but if that happens, let us know and we can send or discuss detailed instructions for your situation.

How do I install an operating system?

We have found that the easiest way to install Win95 and Win98 is to copy the Install files to a directory on the C: drive and install it from there. (this will eliminate the need to put in the CD every time you want to add new PNP hardware or add components / programs.

We have put 2 files in our download section to make this easier.

Instructions are.....

See Tech Note Link

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What is the BIOS ?

BIOS stands for Basic Input Output system.

This program resides on your computer hardware itself and not on the hard drive!

It's function is to give the computer some BASIC information such as your hard drive information, floppy and CD info, etc. It can also change the boot order of these devices and change information as to its basic configurations.

The Bios information resides on CMOS chip plugged into the motherboard. 

Most of the time it can be reached upon bootup by pressing the DEL key after the memory check finishes. However this is NOT always the case and the manufacturer of the motherboard will have specific instructions on the BIOS setup.

The BIOS may have to be adjusted when you add a new hard drive or memory, etc.

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What is O/S degradation ?

As you add new programs, updates and patches to your system, the registry, windows.ini, system.ini, user and system information change on your hard drive.

Over time (because of files overwriting files) the system will start to degrade in its performance, become sluggish, unresponsive and even crash more often.

When it reaches this point, you can either live with it, try to repair it (which may help for awhile as there are some good utilities on the market) or format the drive and start fresh!

If you decide to format and start fresh.... You should know exactly where your critical information is stored and make a backup of these files. (Documents, mail and downloads just to name a few!) It is IMPORTANT to back this information up to another source (floppy, ZIP disk, tape or CD, etc.) so that you can put this info back when the time comes.

If the degradation becomes so bad that a format and re install are warranted, you will need to have ALL of your installation media available. This might include the operating system CD, Office CD (or word processing program) Anti virus disk, and ALL other programs that you use. (This may be a good time to think about the programs that you do not use and just not re install them!)

Important!!!! Don't forget to backup your files because once you decide to format and reinstall there is no turning back and any forgotten information will be lost!

Formatting and re installing is not for the meek, but the rewards can be an outstanding performance system!

Our technicians are trained in this field and can be of assistance.

If you do not feel comfortable with this process the machine can be sent to our facility for this process. All information will be backed up to CD and returned to you for your convenience. Please call or write for a consultation.

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Last modified: Wednesday October 17, 2007.

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